Vinaora Nivo Slider

Health Services

Context has a strong track record in training interpreters, as well as front-line staff working in the health care sector, in how to make an interpreted health care consultation work well.

Minority language speakers who seek health care are more vulnerable than patients who, in their day-to-day lives, have an excellent local language command. Language proficiency often decreases with the level of stress and concern caused by a suspected or existing illness.

Interpreters have a crucial role to play in ensuring good communication in a sensitive situation such as a patient consultation. Context has specifically selected and trained a sub-group of highly specialised health care interpreters to deal with particularly sensitive scenarios. These include issues of child protection, sexual violence, domestic violence, torture and displacement, homelessness, neglect, substance abuse, mental health, palliative care, infectious diseases and HIV, miscarriages, teenage pregnancies, serious accidents, family conflicts and distress for whatever reason.

Front-line staff can avail of Context training programmes to raise awareness of the interpreters vis-à-vis the health practitioner’s roles and boundaries in sensitive scenarios, to practice communication techniques for an interpreted session, and to agree on briefing and debriefing facilities to be provided.

In 2011, the Open College Network Northern Ireland recognised Context as a training organisation with particular expertise in health care interpreting.